You can view our Returns policy here.

- If an item is available for pre-order, it will always be indicated in the product description (usually along with an estimated ship date). - When you purchase a pre-order item, your card will be charged but your order will not be fulfilled until we get it in stock. - Pre-orders cannot be cancelled - If a pre-ordered item is included in a domestic order along with in stock items, your in stock items will be shipped before the pre-ordered items. - If a pre-ordered item is included in an international order, your entire order will not be shipped out until the pre-ordered item is available. - If you would like your pre-orders to be shipped separately from our products that are in stock, please place 2 separate orders.

We aim to ship all orders within 1-2 business days. Occasionally, with an influx of orders, processing can take 3-5 business days (rare). For products on pre-order, this timing applies from the day of launch.

You can view all available payment methods on the Checkout page.

All our products are listed in EUR.

Orders are not shipped with any documentation of monetary value, so gift recipients don't see the cost of goods. Feel free to add a note at checkout and we'll include a hand-written note for your recipient!

fioccobeads@gmail.com Please do not send multiple emails on the same inquiry. We answer all our emails in the order received. If you email us outside of business hours, we will respond when we return to the office. Please expect a longer response time if emailing over the weekend or holiday(s).

Given that we work to fulfill orders ASAP, all orders are final (including pre-order). Please ensure you're confident in your purchase before submitting your order.

Every product page lists out the materials used. We suggest checking the product's description first, but if you still have questions feel free to email our customer service team at fioccobeads@gmail.com

We unfortunately don't, currently, but it is something we would love to expand towards in the future!

Yes, we are committed to this policy and conduct business in an ethical, legal and socially responsible manner. This commitment extends to suppliers and other associated external resources with which we chose to do business. We purchase goods and services to the highest standards of ethical and environmental trade practices to include the provision of safe working conditions and the protection of workers across our supply chain.

We strongly encourage you to remove your jewellery before showering, exercising and swimming. Plated jewellery can tarnish when in contact with perfumes, lotions or hair products. Please avoid harsh chemicals such as bleach, oil, jewellery cleaners, or polishing cloths, that can affect the finishing. To help keep your jewellery looking beautiful, store it in the provided bag, sealed plastic bag or dry cloth bag.

YES! All our products are handmade with love by our wonderful team.

Yes! We ship internationally. You'll also get free standard international shipping on orders over 80 EUR!

Please allow 1-2 business days for us to prepare your order and 1-5 business days for the shipment of your order from us to you. For products on pre-order, this timing applies from the day of launch.

Please allow 1-2 business days for us to prepare and ship your order and 7-10 business days for the shipment of your order from us to you. For products on pre-order, this timing applies from the day of launch.

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time. Please email us at fioccobeads@gmail.com

An order confirmation email and shipping confirmation email are always sent to the email address you used at checkout. They often times end up in the spam folder, so please check there if you have not done so already.

If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.

If you received the wrong item, email us at fioccobeads@gmail.com

No, but we have a 30 day replacement policy starting from the day the jewels were delivered. We will replace broken or tarnished pieces. Please email fioccobeads@gmail.com with your order # and a photo of the jewelry item that is broken or tarnished. Shipping charges apply.

We have a 30 day replacement policy starting from the day the jewels were delivered. We will replace broken or tarnished pieces. Please email fioccobeads@gmail.com with your order # and a photo of the jewelry item that is broken or tarnished. Shipping charges apply.

No, only one discount code may be used at a time. If we are running a sale with a code that automatically applies at checkout, that is the best discount we're currently offering.

Unfortunately, we are unable to apply discount codes to past orders and orders that have already been placed.

If your discount code is not working at checkout, it may be expired and no longer valid or there is an automatic discount code that has been applied. Promo codes cannot be combined.